Privacy Policy

Welcome to SwigLab’s Privacy Policy. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how SwigLab collects, uses, stores, and safeguards your information when you use our platform (https://www.swiglab.com/). By accessing or using the SwigLab platform, you agree to the terms outlined in this Privacy Policy.

OUR COMPANY DETAILS:

Company Name: MP Labs LLC

Entity Type: Limited Liability Company

Registered Office: Los Altos, CA 94024

Contact Details: mpunjabi@gmail.com 

This Privacy Policy provides detailed insights into the types of information we collect, why we collect it, and how we use it to enhance your experience. Whether you are a Seller or a Buyer, we ensure that all information is handled responsibly and in compliance with applicable data protection laws.

By accessing or using SwigLab, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with any part of this Policy, please discontinue your use of the Platform. We encourage you to review this Policy regularly, as we may update it from time to time to reflect changes in our practices, legal requirements, or services.

If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us at mpunjabi@gmail.com.

1.      INFORMATION WE COLLECT

We collect various types of information from both Buyers and Sellers to provide and improve our services. The categories of information we collect are detailed below:

INFORMATION WE COLLECT FROM BUYERS:

a)     Personal Information: When you create an account or make a purchase, we collect your personal details, such as your full name, email address, phone number, billing and shipping address, and date of birth to verify your legal age for purchasing alcoholic beverages.

b)     Order and Payment Information: We collect details related to your purchases, including order history, payment method, transaction details, and any refund or return requests. Payment information is processed securely by third-party payment service providers; SwigLab does not store complete payment details.

c)     Identity Verification Information: To comply with applicable laws, we may require you to provide government-issued identification to verify your age and eligibility to purchase alcoholic beverages.

d)     Automatically Collected Information: When you visit our platform, we automatically collect certain information, such as your IP address, device type, browser type, operating system, and browsing behaviour (e.g., pages viewed, referral URLs).

e)     Cookies and Tracking Data: We use cookies and similar technologies to collect data on your preferences, session activity, and shopping cart contents. You can manage your cookie preferences through your browser settings.

f)      Customer Support Communications: When you contact our support team, we collect details of your inquiries, complaints, and any supporting information to assist you effectively.

g)     Marketing and Promotional Information: If you opt in to receive marketing communications, we collect your contact details and preferences to provide you with promotional offers and updates. You may unsubscribe from these communications at any time.

h)     Location Data: If enabled on your device, we collect your location data to provide personalized services such as shipping options and local product availability.

INFORMATION WE COLLECT FROM SELLERS:

a)     Business and Contact Information: When you register as a Seller, we collect information about your business, including business name, contact person, business address, phone number, email address, and tax identification number.

b)     Licensing and Compliance Information: To ensure compliance with applicable laws, we may collect details about your business licenses, permits, and regulatory approvals necessary for selling alcoholic beverages.

c)     Banking and Payment Information: We collect your bank account details and payment preferences to process payouts and commissions. SwigLab does not store sensitive banking information; it is securely processed by third-party payment processors.

d)     Product Listing Information: We collect details about the products you list on our platform, including product descriptions, pricing, inventory levels, images, and compliance documentation.

e)     Fulfillment and Shipping Information: We collect data related to your order fulfillment activities, including shipping provider details, tracking information, and delivery status updates to ensure compliance with our policies.

f)      Performance and Sales Data: We collect analytics related to your sales performance, customer ratings, and engagement with the platform to help you optimize your listings and improve your business performance.

g)     Fraud Prevention and Security Information: We collect data to detect fraudulent activities, including suspicious transaction patterns and violations of our platform policies.

h)     Third-Party Service Information: If you link your SwigLab account with third-party services (such as logistics partners or marketing platforms), we may collect relevant data shared through these integrations.

i)      Communications with SwigLab: Any inquiries, complaints, or feedback provided through our Seller support channels are recorded and stored to resolve issues and enhance your experience.

GENERAL INFORMATION APPLICABLE TO ALL USERS:

a)     Social Media Sign-In Information: If you choose to register or log in via social media accounts (e.g., Google, Facebook), we may collect publicly available profile information, such as your name, email, and profile picture, based on your privacy settings with those platforms.

b)     Third-Party Information: We may receive information from third-party service providers, such as identity verification agencies, fraud prevention partners, and analytics providers, to enhance security and compliance.

2.      LAWFUL BASIS FOR WHICH WE USE YOUR INFORMATION

At SwigLab, we process information based on the following lawful bases:

a)     Contractual Necessity: We process your personal information to fulfill our contractual obligations, such as creating and managing your account, processing orders, facilitating payments, fulfilling purchases, delivering products, and providing customer support. Without this information, we cannot provide our services effectively.

b)     Legal Obligations: We are required to collect and process certain personal information to comply with legal and regulatory requirements, including age verification for the purchase of alcoholic beverages, tax compliance, and record-keeping obligations. We may also be required to share your information with regulatory authorities when mandated by law.

c)     Legitimate Interests: We use your personal information to improve our platform, personalize your experience, analyze usage trends, and prevent fraudulent activities. This includes monitoring transactions, enforcing our policies, and ensuring the security of our platform. We ensure that our legitimate interests do not override your fundamental rights and freedoms.

d)     Consent: In certain situations, we rely on your consent to process your personal information, such as when you subscribe to our newsletters, agree to receive marketing communications, or allow us to collect your location data for personalized services. You have the right to withdraw your consent at any time by updating your preferences or contacting us.

e)     Fraud Prevention and Security: We process your personal information to detect, prevent, and respond to fraudulent activities, unauthorized access, and potential security threats to our platform. This includes monitoring transactions and investigating suspicious activities to protect your data and our services.

f)      Compliance with Legal Requests: We may process and disclose your information if required by law, such as responding to subpoenas, legal investigations, or government requests, in order to comply with applicable laws and protect the rights and safety of our users and SwigLab.

3.      HOW WE USE YOUR INFORMATION

a)     Account Management: We use your information to create, manage, and maintain your account on our platform, enabling you to access our services, update your preferences, and track your orders and transactions.

b)     Order Processing and Fulfillment: Your personal and payment information is used to process and fulfill your orders, facilitate transactions, and provide you with order confirmations, invoices, and delivery updates.

c)     Identity Verification and Compliance: We use your information to verify your identity, including age verification for the purchase of alcoholic beverages, and ensure compliance with applicable laws and regulations governing alcohol sales and distribution.

d)     Payment Processing: We process your payment details through secure third-party payment processors to facilitate transactions, refunds, and payouts to Sellers, ensuring secure financial transactions and compliance with tax obligations.

e)     Customer Support and Communication: We use your information to respond to inquiries, provide customer support, resolve disputes, and notify you about account updates, service changes, and important platform-related information.

f)      Marketing and Promotional Activities: If you have provided consent, we use your information to send promotional emails, newsletters, special offers, and personalized recommendations based on your preferences and browsing behavior. You may opt out of marketing communications at any time.

g)     Platform Improvement and Personalization: We analyze your interactions with our platform to improve its functionality, enhance user experience, and develop new features. This includes tailoring product recommendations, optimizing search results, and providing a personalized browsing experience.

h)     Fraud Prevention and Security: Your information is used to detect, prevent, and respond to fraud, unauthorized access, security breaches, and other suspicious activities to protect both you and our platform from potential threats.

i)      Legal and Regulatory Compliance: We use your data to comply with legal obligations, such as record-keeping, tax reporting, responding to regulatory inquiries, and meeting industry standards related to data protection and alcohol distribution.

j)      Dispute Resolution: We may use your information to facilitate the resolution of disputes between Buyers and Sellers, investigate claims, and take appropriate actions to enforce our policies and protect our platform’s integrity.

k)     Third-Party Service Integration: Your information may be shared with third-party service providers, such as payment processors, logistics partners, and analytics providers, to ensure smooth operation of our services and improve performance.

l)      Business Operations and Analytics: We use aggregated and anonymized data to conduct research, compile business reports, and measure the effectiveness of our platform, helping us make informed business decisions and enhance our services.

4.      DATA RETENTION AND DELETING YOUR INFORMATION

a)     Retention of Information: We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including providing our services, complying with legal, tax, and regulatory requirements, resolving disputes, and enforcing our policies. The retention period may vary depending on the type of data and the applicable legal obligations.

                         i.         Account Information: We retain your account details for as long as your account is active. If you choose to close your account, we will retain your data for a limited period to comply with legal and regulatory obligations, prevent fraud, and resolve disputes.

                       ii.         Transaction Records: To comply with tax and accounting regulations, we retain records of your purchases, payments, and invoices for a minimum period as required by applicable law.

                      iii.         Legal Compliance: If required by law, we may retain certain data even after your account is closed to comply with our legal obligations, such as age verification records and regulatory compliance documentation.

                      iv.         Marketing Data: If you have subscribed to our marketing communications, we will retain your contact details until you opt out or request deletion.

b)     Deleting Your Information: You have the right to request deletion of your personal information at any time by contacting us at mpunjabi@gmail.com. Upon receiving your request, we will take reasonable steps to delete your information, subject to legal and regulatory obligations that may require us to retain certain data.

c)     Exceptions: Certain information may not be deleted under the following circumstances:

If it is required for compliance with legal, tax, or regulatory obligations.

If it is necessary for fraud prevention and security purposes.

If deletion would affect ongoing dispute resolution or investigations.

If it is part of aggregated or anonymized data that does not identify you personally.

d)     Closing Your Account: If you choose to close your account, we will deactivate your profile and remove your personal data from active systems. Some residual information may remain in backup archives for a limited period, which will be deleted according to our data retention policies.

e)     Data Retention for Sellers: Sellers acknowledge that their transaction history, compliance records, and relevant business data may be retained beyond account closure to meet our legal and operational requirements.

5.      HOW WE SHARE YOUR INFORMATION

a)     With Service Providers: We share your information with third-party service providers who assist us in operating our platform and delivering services to you. These providers include payment processors, shipping and logistics partners, fraud prevention services, marketing and analytics providers, and customer support services. These providers are contractually obligated to protect your data and use it only for the intended purposes.

b)     With Sellers and Buyers: When you place an order, we share necessary information with the respective Seller to facilitate the order fulfillment process. This includes your name, contact details, and shipping address. Similarly, Sellers may receive Buyer details necessary for processing orders, managing refunds, and ensuring compliance with applicable laws.

c)     With Third-Party Integrations: If you choose to link your SwigLab account with third-party services (such as social media logins or marketing platforms), we may share relevant information as necessary to enable the integration and provide you with a seamless experience. These third parties are responsible for their own data handling practices, and we encourage you to review their privacy policies.

d)     With Marketing and Advertising Partners: If you have opted in to receive marketing communications, we may share limited information with third-party marketing partners to deliver personalized offers, promotions, and advertisements that match your interests. You can opt out of marketing communications at any time.

e)     Our Employees: Information collected may be accessed by SwigLab employees based on their job responsibilities, such as customer support or system administrators. Access is restricted to those with a legitimate need for the information, and confidentiality obligations are in place.

f)      Business Transactions: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Platform of any change in ownership or use of your personal information, as well as any choices you may have regarding your information.

g)     Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency). This includes complying with legal processes, protecting the rights, property, and safety of SwigLab, our users, or the public, and enforcing our agreements and policies.

h)     With Your Consent: We may share your personal information with third parties if you give us your explicit consent to do so.

i)      Aggregated and Anonymized Information: We may share aggregated and anonymized information, such as usage statistics or demographic trends, with partners, advertisers, and other third parties. This data does not identify you personally and is used to help improve the platform and its services.

6.      STORAGE AND SECURITY OF YOUR INFORMATION

a)     Data Storage: Your personal information is securely stored on servers hosted by our trusted third-party service providers, including Shopify, which provides secure cloud-based storage solutions. These servers are located in data centers with robust physical and technical security measures. We ensure that your data is processed and stored in compliance with applicable data protection laws.

b)     Security Measures: SwigLab implements robust technical and organizational measures to safeguard your information. These measures include encryption for data transmission, access controls to protect sensitive data, and regular monitoring of our systems to prevent unauthorized access or breaches.

c)     Access Restrictions: Access to your personal information is limited to authorized personnel and service providers who require the data to deliver our services. These parties are bound by confidentiality obligations and must use the data in compliance with this Privacy Policy.

d)     Retention in Backups: While we strive to promptly delete your data upon request or account closure, copies may remain in our backup systems for a limited period to ensure recovery in case of data loss or system failure.

e)     Security Limitations: While we take all reasonable steps to protect your information, no system is completely immune to risks. SwigLab cannot guarantee absolute security against unauthorized access, data breaches, or other vulnerabilities.

f)      Your Role in Security: You are responsible for maintaining the confidentiality of your account credentials and ensuring that any devices used to access the Platform are secure. Notify us immediately at mpunjabi@gmail.com if you suspect unauthorized access to your account.

g)     Third-Party Services: When using third-party services integrated with SwigLab, such as payment processors or identity verification tools, your information is subject to their security practices. We encourage you to review their privacy and security policies.

h)     Data Breach Response: In the event of a data breach, SwigLab will promptly notify affected users and take appropriate steps to mitigate the impact, in compliance with applicable data protection laws.

7.      THIRD PARTY LINKS

Our platform may contain links to third-party websites, services, and applications that are not operated or controlled by SwigLab. These links are provided for your convenience, but we do not endorse or take responsibility for the privacy practices, content, or security of any third-party websites. Once you leave our platform and access third-party services, your interactions are governed by their respective privacy policies and terms of service. We encourage you to review their policies before providing any personal information, as we are not responsible for how your data is collected, used, or shared by such third parties. If you have any concerns regarding third-party links, please contact us at mpunjabi@gmail.com.

8.      RIGHTS OF USERS FROM CALIFORNIA

This privacy notice section for California residents supplements the information contained in our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

“SHINE THE LIGHT” AND “ERASER” LAWS: Residents of the State of California may request a list of all third parties to which we have disclosed certain information during the preceding year for those third parties’ direct marketing purposes.

CALIFORNIA CONSUMER PRIVACY ACT (CCPA)/CALIFORNIA PRIVACY RIGHTS ACT (CPRA): The CCPA, as amended by the CPRA, provides California residents and/or their authorized agents with specific rights regarding the collection and processing of their personal information.

In compliance with the California Consumer Privacy Act (CCPA), we are required to disclose the categories of personal information we collect from users. The following outlines the categories of information we collect, along with examples and purposes for which the information is used.

CATEGORIES OF PERSONAL INFORMATION WE COLLECT:

In accordance with the California Consumer Privacy Act (CCPA), we are required to disclose the categories of personal information we collect from California residents. The following categories of personal information may be collected, used, and shared by SwigLab in the course of providing our services:

a)     Identifiers: This includes information such as your full name, email address, phone number, shipping and billing address, account username, and government-issued identification (e.g., driver's license, state ID) for age verification purposes.

b)     Personal Information Categories Under California Law: This includes information such as your payment details (credit/debit card information, billing address), transaction history, and customer support interactions. We do not store full payment card details, as they are processed securely by third-party payment processors.

c)     Commercial Information: This includes records of products purchased, returned, or considered, order history, payment history, and preferences related to product categories and services.

d)     Internet or Other Electronic Network Activity Information: This includes browsing history, IP address, device identifiers, cookies, and usage data collected when you access our platform, such as interactions with our website, pages viewed, time spent, and referring URLs.

e)     Geolocation Data: If you enable location services, we may collect information about your general or precise location to personalize your experience and ensure compliance with alcohol distribution laws.

f)      Audio, Electronic, or Visual Information: If you contact our customer service, we may collect call recordings, chat transcripts, or email correspondence to assist with inquiries and improve our services.

g)     Professional or Employment Information: If you register as a Seller, we may collect business-related information such as your company name, business license, tax identification number, and financial details necessary for payment processing.

h)     Inferences Drawn from Other Personal Information: We may analyze your purchasing behavior, preferences, and interactions to provide personalized recommendations, marketing offers, and improve our platform experience.

i)      Sensitive Personal Information: Depending on legal requirements, we may collect sensitive information such as age verification documents to ensure compliance with alcohol sales regulations.

SOURCES OF PERSONAL INFORMATION: We collect personal information directly from you (when you register an account, make a purchase, or interact with our support team), automatically through your use of our website, and from third-party service providers such as payment processors, identity verification services, and analytics providers.

SHARING OF PERSONAL INFORMATION: We may share personal information with trusted third-party service providers, including payment processors, logistics partners, and regulatory authorities where required by law. We do not sell your personal information to third parties.

YOUR RIGHT TO KNOW: California residents have the right to request that we disclose the following information to you about our collection and use of your personal information over the past twelve (12) months. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Upon verification, we will disclose to you:

·       The categories of personal information we have collected about you.

·       The categories of sources for the personal information we have collected about you.

·       The specific pieces of personal information we have collected about you.

·       Our business or commercial purpose for collecting or “selling” your personal information as defined by the CCPA.

·       The categories of third parties to whom we have sold or shared your personal information, if any, and the categories of personal information that we have shared with each third-party recipient.

YOUR RIGHT TO OPT-OUT OF “SALE” OR “SHARING” OF PERSONAL INFORMATION: California residents have the right to opt-out of the “sale” or “sharing” of their personal information as defined by the CCPA by contacting us at mpunjabi@gmail.com.

Please note that we do not knowingly “sell” the personal information of any individuals.

If and where we are “sharing” your personal information with third parties for the purposes of cross-context behavioral advertising or profiling, you may opt-out of such sharing at any time by submitting a request at mpunjabi@gmail.com.

YOUR RIGHT TO LIMIT USE OF SENSITIVE PERSONAL INFORMATION: California residents may have the right to request that businesses limit the use of any sensitive personal information to those uses which are necessary to perform the Services or for other specifically-enumerated business purposes under the CCPA, as amended by the CPRA. Please note that we do not use sensitive personal information other than as necessary to perform the Services or as specifically permitted under the CCPA.

YOUR RIGHT TO DELETE: California residents have the right to request that we delete any of the personal information collected from you and retained by us, subject to certain exceptions. We may ask you to provide certain information to identify yourself so that we may compare it with our records in order to verify your request. Once your request is verified and we have determined that we are required to delete the requested personal information in accordance with the CCPA, we will delete, and direct our service providers to delete your personal information from their records. Your request to delete personal information that we have collected may be denied if we conclude it is necessary for us to retain such personal information under one or more of the exceptions listed in the CCPA.

YOUR RIGHT TO CORRECT: Under the CCPA, as amended by the CPRA, California residents have the right to request that we correct any inaccurate personal information we maintain about you, taking into account the nature of the personal information and the purposes for which we are processing such personal information. We will use commercially reasonable efforts to correct such inaccurate personal information about you.

NON-DISCRIMINATION: You will not receive any discriminatory treatment by us for the exercise of your privacy rights conferred by the CCPA.

To exercise any of your rights, please contact us at mpunjabi@gmail.com

9.      NOTICE FOR USERS FROM NEVADA

Under Nevada law, certain Nevada residents may opt out of the sale of “personally identifiable information” for monetary consideration to a person for that person to license or sell such information to additional persons.

“Personally identifiable information” includes first and last name, address, email address, phone number, social security number, or an identifier that allows a specific person to be contacted either physically or online.

Please note, we do not sell your personal information to anyone.

10.   RIGHTS OF USERS FROM VIRGINIA

If you are a customer located in Virginia, you have specific rights regarding your personal information under the Virginia Consumer Data Protection Act (VCDPA). These rights include:

a)     Right to Access: You have the right to request access to the personal information we hold about you. This allows you to receive a copy of the data we have collected and verify that we are processing it lawfully.

b)     Right to Correct: You have the right to request correction of any inaccurate or incomplete personal information we hold about you to ensure that it is accurate and up-to-date.

c)     Right to Delete: You have the right to request the deletion of your personal information where there is no longer a legitimate reason for us to continue processing it.

d)     Right to Data Portability: You have the right to request the transfer of your personal information to you or to a third party in a structured, commonly used, and machine-readable format. This allows you to reuse your data across different services.

e)     Right to Opt-Out of Data Processing: You have the right to opt-out of the processing of your personal information for purposes of:

·       Targeted Advertising: Opt-out of your personal data being used for targeted advertising.

·       Sale of Personal Data: Opt-out of the sale of your personal data.

·       Profiling: Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects concerning you.

f)      Right to Non-Discrimination: You have the right not to be discriminated against for exercising your rights under the VCDPA. This means we will not deny you goods or services, charge you different prices, or provide a different level of service because you exercised any of your rights.

g)     Right to Appeal: If we refuse to take action on your request, you have the right to appeal our decision. We will inform you of the reasons for our refusal and provide you with information on how you can appeal the decision.

Important Note: These rights will only be exercisable if and when our business falls within the threshold that makes the Virginia Consumer Data Protection Act (VCDPA) applicable to us.

To exercise any of these rights, please contact us at mpunjabi@gmail.com. We will respond to your request in accordance with applicable data protection laws and take steps to confirm your identity before fulfilling your request to protect your privacy and security.

11.   RIGHTS OF USERS FROM FLORIDA

We are committed to protecting your privacy and ensuring the security of your personal information. As part of our compliance with the Florida Information Protection Act (FIPA), this section outlines the rights you have under this data protection law – if and when such act applies to our company. FIPA grants you certain rights concerning the collection, use, and disclosure of your personal information by businesses operating in Florida. We recognize the importance of these rights and aim to provide you with transparency and control over your personal data. Please take a moment to familiarize yourself with the rights described below, which empower you to make informed decisions about your privacy.

a)     Right to Be Informed: You have the right to be informed about how your personal information is collected, used, stored, and shared by businesses under the Florida Information Protection Act (FIPA). This includes receiving clear and concise privacy notices that disclose the types of personal information collected, the purposes for which it is used, and any third parties with whom it may be shared.

b)     Right to Access: You have the right to request access to your personal information held by businesses subject to FIPA. Upon submitting a valid request, businesses must provide you with a copy of your personal information in a commonly used and machine-readable format. This allows you to review the accuracy and completeness of your personal information and understand how it is being processed.

c)     Right to Rectification: If your personal information held by a business is inaccurate or incomplete, you have the right to request its rectification. Upon receiving a valid request, businesses must promptly update or correct your personal information, ensuring that it is accurate and up to date.

d)     Right to Deletion: You have the right to request the deletion of your personal information held by businesses subject to FIPA. Upon submitting a valid deletion request, businesses must delete your personal information, unless retention of the data is required by law or for legitimate business purposes.

e)     Right to Restrict Processing: FIPA grants you the right to request the restriction of processing of your personal information by businesses. This means that businesses must limit the ways in which they use or process your personal information upon receiving a valid request, while still retaining the data. Restrictions may include temporarily suspending processing activities or limiting the purposes for which the personal information is used.

f)      Right to Data Portability: You have the right to request the portability of your personal information held by businesses subject to FIPA. This means that upon submitting a valid request, businesses must provide you with your personal information in a structured, commonly used, and machine-readable format, allowing you to transmit it to another entity if desired.

g)     Right to Opt-Out of Sale: Under FIPA, you have the right to opt-out of the sale of your personal information to third parties. Businesses are required to provide a clear and conspicuous opt-out mechanism for you to exercise this right. Once your opt-out request is received, businesses must refrain from selling your personal information, unless an exception applies under the law.

h)     Right to Non-Discrimination: FIPA prohibits businesses from discriminating against you based on your exercise of your rights under the Act. Businesses cannot deny goods, services, discounts, or any other benefits based on your exercise of your privacy rights, except, where permitted by law.

However, it is pertinent to note that the above rights also come with certain exceptions. For any questions, clarifications, or to exercise any of the rights described above, please contact us at mpunjabi@gmail.com. We will promptly review and respond to your requests in accordance with the requirements of FIPA if you are entitled to such right.

12.   RIGHTS OF USERS FROM ILLINOIS

If you are a resident of Illinois, you have certain rights under the Illinois Personal Information Protection Act (PIPA) regarding the collection, use, and disclosure of your personal information by our company. We are committed to upholding these rights, and this section outlines the specific rights granted to you under PIPA:

a)     Right to Know: You have the right to know what categories of personal information we collect about you and the purposes for which we use it. We are committed to providing transparency regarding the collection and use of your personal information. You can find detailed information about the types of personal information we collect and the purposes for which it is used in this Privacy Policy.

b)     Right to Access: You have the right to request access to the personal information we hold about you. If you wish to exercise this right, please contact us through the methods provided in the "Contact Information" section of this Privacy Policy. We will respond to your request within a reasonable timeframe, as required by law.

c)     Right to Correct: If you believe that any personal information we hold about you is inaccurate or incomplete, you have the right to request corrections. Please contact us with your request, and we will promptly review and update your personal information as needed.

d)     Right to Delete: Under certain circumstances, you may have the right to request the deletion of your personal information. We will comply with such requests to the extent required by applicable law. However, please note that we may retain certain information for legitimate business purposes or as required by law.

e)     Right to Opt-Out: You have the right to opt-out of the sale of your personal information to third parties, as permitted by PIPA. We do not sell personal information to third parties.

f)      Right to Non-Discrimination: We will not discriminate against you for exercising your rights under PIPA. This includes denying you goods or services, charging you different prices, or providing you with a lower quality of service.

g)     Contact Information: If you have any questions, concerns, or wish to exercise your rights under PIPA, please contact us at mpunjabi@gmail.com. Please include "PIPA Rights Request" in the subject line of your email.

13.   RIGHTS OF USERS FROM OTHER STATES

Depending upon the laws of your State, you may be eligible for some or all the following rights in respect of your personal information:

1. Right to obtain information: You may have a right to obtain information about how and on what basis your personal information is processed and to obtain a copy.
2. Right to rectification: You may have the right to have any incomplete or inaccurate information we hold about you rectified and corrected.
3. Right of Erasure: You may have the right to erase your personal information in limited circumstances where (a) you believe that it is no longer necessary for us to hold your personal information; (b) we are processing your personal information on the basis of legitimate interests and you object to such processing, and we cannot demonstrate an overriding legitimate ground for the processing; (c) where you have provided your personal information to us with your consent and you wish to withdraw your consent and there is no other ground under which we can process your personal information; and (d) where you believe the personal information we hold about you is being unlawfully processed by us.
4. Right of restriction: You may have the right to restrict processing of your personal information where: (a) the accuracy of the personal information is contested; (b) the processing is unlawful but you object to the erasure of the personal information; (c) we no longer require the personal information for the purposes for which it was collected, but it is required for the establishment, exercise or defense of a legal claim or (d) you have objected to us processing your personal information based on our legitimate interests and we are considering your objection.
5. Right to object: You may have the right to object to decisions which are based solely on automated processing or profiling.
6. Right to ask for a copy: Where you have provided your personal information to us with your consent, you may have the right to ask us for a copy of this data in a structured, machine-readable format and to ask us to share (port) this data to another data controller; or to obtain a copy of or access to safeguards under which your personal information is transferred outside of your jurisdiction.
7. Right to withdraw your consent. You may have the right to withdraw your consent on using your personal data. If you withdraw your consent, we may not be able to provide you with access to certain specific functionalities of our services.
8. Request the transfer of your Personal Data. If you so have this right, we will provide to you, or to a third-party you have chosen, your personal data in a structured, commonly used, machine-readable format. Please note that this right may only apply to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

To make such requests, please contact us at mpunjabi@gmail.com. Please note, we reserve the right to reject the request if you are not entitled to the right that you request to enforce.

14.   RESPONDING TO LEGAL REQUESTS

We may access, preserve, and share your information in response to a legal request (like a search warrant, court order or subpoena/summon) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from law enforcement agencies, courts, tribunals, and government authorities. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; or to prevent death or imminent bodily harm. We also may retain information from accounts disabled for violations of our terms for at least a year to prevent repeat abuse or other violations of our terms.

15.   CHILDREN PRIVACY

The SwigLab Platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information as soon as possible. Please contact us at mpunjabi@gmail.com if you believe we knowingly or unknowingly collected information described in this Section.

16.   HOW TO OPT OUT

You have the right to opt out of certain data collection, processing, and marketing activities related to your personal information. Below are the ways in which you can exercise your opt-out rights:

a)     Marketing Communications: If you no longer wish to receive promotional emails, newsletters, or marketing materials from us, you can opt out by clicking the "unsubscribe" link provided in the email or by contacting us at mpunjabi@gmail.com. Once unsubscribed, you will no longer receive marketing communications, but we may still send you transactional or service-related emails necessary for your account.

b)     Cookies and Tracking Technologies: You can manage your cookie preferences by adjusting your browser settings to refuse or remove cookies. Please note that disabling cookies may affect the functionality and performance of our website. For more information on managing cookies, please refer to your browser’s help section.

c)     Data Collection and Processing: If you wish to limit or stop the collection and processing of your personal information, such as location tracking or account data processing, you may adjust your account settings or contact us at mpunjabi@gmail.com to request the restriction or deletion of your data.

d)     Account Deactivation and Deletion: If you would like to permanently delete your account and personal data from our systems, you can submit a deletion request by emailing us at mpunjabi@gmail.com. Please note that certain information may be retained for legal or compliance reasons.

17.   CHOICE OF LAW AND DISPUTE RESOLUTION

In case of any disputes, issues, claims or controversies arising out of or in relation to your use of the Site or our services, the governing law and dispute resolution mechanism as provided in the Seller Terms / Terms of Service (as applicable) shall apply to this Privacy Policy as well.

18.   QUESTIONS OR CONCERNS ABOUT THIS PRIVACY POLICY

In the event you have any grievance regarding anything related to this Privacy Policy, or with any content or service of SwigLab, in that case you may freely write your concerns through your registered email to Grievance Officer/Designated Representative at below:

·       Name: Manish Punjabi

·       Email: mpunjabi@gmail.com

19.   UPDATES TO THIS POLICY

We may add to or change or update this Privacy Policy at any time, from time to time, entirely at our own discretion, with or without any prior written notice. You are responsible for checking this Policy periodically. Your use of the Site/services after any amendments to this Policy shall constitute your acceptance to such amendments. 

20.   WELCOMING OF SUGGESTIONS

We welcome your comments regarding this Privacy Policy. Please write to us at mpunjabi@gmail.com.

Last updated on January 26, 2025.